Due to the recently ended Canadian Union of Postal Workers (CUPW) strike, the delivery and receipt of Home and Community Care (HCC) 2025 client rate notification letters may be impacted. This affects long-term care, and home support services. As a result, the notification letters may not arrive in the mail prior to January 1, 2025.
To ensure our clients are informed of their 2025 rates, the Finance Team will be taking the following steps:
- Phone notifications: The Finance Team will contact clients or their representatives via phone to notify them of their 2025 client rates.
- Courier: Rate letters for long-term care clients have been delivered to facilities to be distributed to clients or their legal representatives.
- Mailing letters post-strike: We have mailed the notification letters to clients.
The 2025 client rates will become effective on January 1, 2025. We are making every effort to ensure that clients or their representatives are informed in a timely manner. If clients or their representatives have any questions or need to know their assessed 2025 client rate, they can contact Northern Health Finance at:
- Toll-free: 1-833-464-7283
- Email: ratesetting@northernhealth.ca
How much does help at home or facility care cost?
Some services provided by the Home and Community Care program are subject to a client rate, which may be partially or fully subsidized, depending on your income. The structure of client charges is set by the Province of BC.
During your initial contact with the Home Health / Community Services office, you will be advised of the anticipated costs, dependent on the services you need. A financial assessment will help determine what client rates are applicable. If unable to afford the fee for services, your financial situation can be assessed to see if you qualify for a temporary reduction in fees. Your case manager will assist in this process.
At the time of the assessment, you will be asked if the need for services is due to an illness or injury for which a third party is liable. It is your responsibility to inform the Home Health case manager of the existence of, or possibility of, a third party liability claim (such as WorkSafe BC, ICBC, Veterans Affairs, First Nations Inuit Health Branch, Indian and Northern Affairs Canada, etc).
The following information will provide a basic guideline of the client rate structures.