Microsoft Multi-factor Authentication (MFA)
How do I know if I'm already enrolled in Multi-factor Authentication (MFA)?
- Go to my sign in on Microsoft to check it out!
How to setup Multi-factor Authentication (MFA) for the first time
- Download the Microsoft Authenticator app to your mobile device
- Go to HealthBC on Microsoft
- Follow instructions in the step-by-step MFA setup guide
How do I move MFA to my new phone?
- If you have your "old phone" while you migrate content to your new phone, follow these steps:
- Go to my sign in on Microsoft and "add a new device", enter prompts as required
- If you don't have your "old phone" follows these steps:
- Call the service desk at 1-888-558-4357 to have your Microsoft MFA reset
- After your account has been reset, follow the instructions to setup MFA for the first time
General NH Information Technology support
How to reset passwords
If you are locked out and need your password, from an NH computer, visit the password reset link.
How to find and add printers
- Navigate to "print.northernhealth.ca" in Internet Explorer. On the left side of the window, navigate to your building and floor.
- Most sites will have their printers displayed on a floorplan map. Small sites may not have a map, but will have a list of available printers at that location. Hover over the printer icon and click Install Printer, or single click on any printer located in the list.
- A small dialog box will appear asking you to confirm installation of that printer, in this dialog box you may also select this printer to be your default printer. When you are ready, click Yes to complete the installation of the selected printer, or select No to cancel
IT support and escalation
- If you require ITS support and assistance, contact the 24 hour service desk at 1-888-558-4357
Microsoft Teams
Northern Health is adopting a more modern online workplace by deploying Microsoft Teams and the Microsoft 365 platform. Other BC health authorities will also start using Microsoft Teams and Microsoft 365 in the near future.
Microsoft Teams provides streamlined experiences for online meetings and calls, document and content collaboration, high-velocity chat-based conversations, and the integration of apps and analytics. Microsoft Teams replaces Skype for Business for meetings, calls, presence indicators, and private chats.
Instructions and resources:
- Getting ready for Microsoft Teams
- Microsoft Teams - FAQs
- Microsoft Teams - Quick reference guide
- Setting up Microsoft Multi-Factor Authentication (MFA)
- The planned move to Microsoft Teams
For support and issues, please contact Northern Health ITS Service Desk.
- Email: its.service.desk@northernhealth.ca
- Phone: 250-565-2784 (1-888-558-4357)