We are still working through the Crowdstrike disruption to the BC health system today, with minimal patient impact. For more info...

IT support

Microsoft Multi-factor Authentication (MFA)

How do I know if I'm already enrolled in Multi-factor Authentication (MFA)?

How to setup Multi-factor Authentication (MFA) for the first time

How do I move MFA to my new phone?
  • If you have your "old phone" while you migrate content to your new phone, follow these steps:
  • If you don't have your "old phone" follows these steps:

General NH Information Technology support

How to get the provincial e-viewer
  • Log into PowerChart. There is an [eHealth Viewer] button at the top of the page.
  • If you have not yet registered, this will take you to the link to apply. If you are registered, this will take you to the eHealth Viewer.

How to create desktop shortcuts

How to find and add printers
  • Click on the Printer Logic icon from the system tray. On the left side of the window, navigate to your building and floor.

Add printer setup image

  • Most sites will have their printers displayed on a floorplan map. Small sites may not have a map, but will have a list of available printers at that location. Hover over the printer icon and click Install Printer, or single click on any printer located in the list.
  • A small dialog box will appear asking you to confirm installation of that printer, in this dialog box you may also select this printer to be your default printer. When you are ready, click Yes to complete the installation of the selected printer, or select No to cancel.

printer setup image


How to reset passwords

If you are locked out and need your password, from an NH computer, visit the password reset link.


What is NHEverywhere and how to set it up

NHEverywhere (NHE) is a virtual desktop solution that allows physicians, clinicians, and staff to reliably and securely access Northern Health applications required for patient care (e.g., Cerner, CMOIS, PACS etc.). To keep NHE secure, we rely on Microsoft multi-factor authentication (MFA). Instructions on enrolling in Microsoft MFA and using NHEverywhere (PDF).

When accessing NHEverywhere from outside a Northern Health facility you must always access it via the Microsoft My Apps portal. Log into the My Apps portal using your Northern Health email address and password and Microsoft MFA.


IT support and escalation
  • If you require ITS support and assistance, contact the 24 hour service desk at 1-888-558-4357

NH Wifi requests, install or reset
  • Access to Northern Health’s private Wi-Fi network service is only available for IOS and Android devices at this time (not laptops). If you need access you can call the Service Desk at 1-888-558-4357.
  • Northern Health also provides a texting solution called MBMD which provides physician to physician SECURE texting. To apply, call the number above for the Service Desk.

Microsoft Teams

Northern Health has adopted a more modern online workplace by deploying Microsoft Teams and the Microsoft 365 platform. Other BC health authorities will also start using Microsoft Teams and Microsoft 365 in the near future.

Microsoft Teams provides streamlined experiences for online meetings and calls, document and content collaboration, high-velocity chat-based conversations, and the integration of apps and analytics. Microsoft Teams replaces Skype for Business for meetings, calls, presence indicators, and private chats.

Instructions and resources:

For support and issues, please contact Northern Health ITS Service Desk


Microsoft Teams Rooms (meeting room devices)

Northern Health is aligning meeting rooms with conferencing equipment to run on Microsoft Teams.

This change allows users to easily book Teams meetings in MS Outlook and invite the meeting room to experience a seamless integration with MS Teams.

This technology also allows staff to participate in external MS Teams meetings. Once the meeting invite is shared with the meeting room it is as easy as clicking the ‘join’ button in the meeting room(s).

Instructions and resources:

Need help?

Contact Telehealth on 250-645-3450 or at telehealth@northernhealth.ca


Need help?

For more support contact the ITS Service Desk: