Licensing officers promote health, safety and well-being in licensed care facilities such as day care and residential care facilities. This is largely achieved by setting and monitoring essential health, safety and care standards by working with care providers, families and agencies who share in the goal to ensure quality care for vulnerable individuals in our communities.
The Licensing program is responsible for monitoring compliance of licensed facilities to the Community Care and Assisted Living Act, the Community Care and Assisted Living Regulation, the Child Care Licensing Regulation and the Residential Care Regulation. The Act and its Regulations set forth a standard which all licensed facilities are required to meet. Licensing officers monitor facilities through an inspection process and perform other duties outlined in the Community Care and Assisted Living Act including investigating complaints, reviewing new applications, and considering exemption requests.