Quesnel Urgent and Primary Care Centre

Hours and contact info

Monday to Friday, 12 pm to 8 pm 
Weekends and Holidays, 10 am to 2 pm

Patients can call 250-991-7571 during hours of operation to book.

What is the Quesnel UPCC?

The Quesnel UPCC is designed to provide a range of services in one central location. The goal of the centre is to provide same-day access to team-based primary care delivered by family doctors, nurse practitioners, registered nurses, and licensed practical nurses with access to mental health and substance use clinicians.

Quesnel UPCC offers convenient registration and triage by phone, call anytime during clinic hours. Please note: We are not offering walk-in appointments at this time.

The Quesnel UPCC is for:

• People without a family doctor or nurse practitioner
• People who can’t access their family doctor or nurse practitioner and need care within 12 to 24 hours
• People experiencing a mental health crisis

Services 

Visit the Quesnel UPCC if you or a family member are experiencing:

• Minor bleeding/cuts requiring stitches
• Sprains caused by minor accidents or falls
• Mild breathing difficulties
• Minor burns
• Respiratory infections
• Headache
• Ear aches
• Eye irritation/injuries
• Severe sore throat or cough
• Stomach pain
• Vomiting diarrhea, or dehydration
• Mild back pain
• Skin rashes and infections
• Urinary tract infections
• New or worsening pain
• Asthma
• Prescription refills
• Medication review
• Anxiety/depression
• Substance use concerns

UPCCs are NOT Emergency Departments

The Quesnel UPCC is not an emergency room and cannot treat patients with serious illnesses or injuries such as broken bones, chest pain or head injuries.

If you have a serious condition that requires immediate care, visit the GR Baker Hospital emergency room or call 9-1-1 (or local emergency services in your community).

How do I know if I should go to the UPCC or to the Emergency Department?

• The Quesnel UPCC is not an emergency room and cannot treat patients with serious illnesses or injuries such as broken bones, chest pain or head injuries.
• A visit to the UPCC is appropriate if you have an illness or injury that needs to be looked at within 12 to 24 hours, but isn’t an emergency.
• The GR Baker emergency department tends to patients who have experienced a sudden and/or unusual change in their health; including (but not limited to) breathing difficulties, severe bleeding or pain, broken bones, chest pain, suspected overdoses, and eye injuries.  
• If you are having a life-threatening emergency, it’s important to call 9-1-1 for transport to the appropriate facility for care.

What is triage, how will it work, and how is it different from how the UPCC has operated in the past?

• Previously, the UPCC structured appointments on a first-come, first-served basis.
• Triage is a system used to sort patients according to their medical condition or care needs. It helps make sure the patients with the most urgent needs are seen as soon as possible.
• The UPCC will use a nursing decision support tool to help assess patients and determine the most appropriate care pathway, which will help get the patient to the right care at the right time.
• People will be seen based on urgency going forward, not first in line.
  • Depending on the patient’s needs, they may be seen the same day by a doctor, nurse practitioner, nurse, mental health clinician or other health professional that day or be sent to the GR Baker emergency department.
  • Some patients may be booked for an appointment the following day or referred to see their most responsible provider, pharmacist or another community resource.