The Northern Health Virtual Primary and Community Care Clinic provides services by phone or through a video call. The COVID-19 Online Clinic name has changed, and is now the Northern Health Virtual Primary and Community Care Clinic. The phone number remains the same. The Virtual Clinic continues to provide COVID-19 assessments for those experiencing symptoms.
Patients can call the Virtual Clinic to access a family doctor or nurse practitioner:
- Phone: 1-844-645-7811
- Fax: 250-561-1927
- 10 am to 10 pm daily (including weekends and statutory holidays)
The Virtual Clinic works with your family doctor, nurse practitioner, and health care team to complement the care you receive in your community, or to provide support for those who don’t have a family doctor. The Virtual Clinic provides culturally safe care to patients who need medical help after hours and wish to speak to a heath care team member (doctor, nurse practitioner, or nurse) by phone or video.
At this time, the Virtual Clinic is not booking appointments for, or giving, COVID-19 vaccines. More information on the COVID-19 vaccine is available on the Northern Health COVID-19 vaccine plan page.
The Virtual Clinic is for people who are physically located in the Northern Health region when they call, who:
- Don’t have a family doctor or nurse practitioner.
- Need care on weekends, after their health centre is closed (You’re encouraged to call your family doctor or nurse practitioner first, or the urgent and primary care centre in your community).
Call the Virtual Clinic if you or a family member are experiencing:
- Ear aches
- Eye irritation/injuries
- Feelings of anxiety, sadness, or depression
- Mild back pain
- Mild breathing difficulties
- Mild shortness of breath
- Minor burns
- Skin rashes and infections
- Sore throat or cough
- Sprains caused by minor accidents and falls
- Symptoms of COVID-19
- Urinary tract infections
- Vomiting, diarrhea or dehydration
- Worsening cough
- A need for support around substance use treatment such as Opioid Agonist Therapy, or safer pharmaceutical alternatives to street drugs.
Don't call the Virtual Clinic phone line in an emergency. Instead, go to the emergency department or call 9-1-1 (or local emergency services in your community).
Connecting to the Virtual Clinic
Call the Virtual Clinic to receive primary and community care services over video or telephone. These include services you would normally receive from your family doctor and nurse practitioner.
To use the Virtual Clinic, simply call 1-844-645-7811. Your call will be answered by an agent who will take your details and help you schedule your virtual appointment. This appointment can be right away or it can be at a later date. The choice is yours.
In an emergency, go to the emergency department or call 9-1-1 (or local emergency services in your community).
Yes. The Virtual Clinic provides services to all patients in every Northern community. We encourage you to call your family doctor or nurse practitioner first to see when they have an appointment available.
You can connect with the doctor or nurse practitioner using just your phone (mobile or landline).
A phone - If you don’t have a device that can play a video, the clinic can do visits via phone call.
For video calls, you need the internet and a device with sound, a camera and a microphone. Examples include:
Your personal information is protected under the Freedom of Information and Protection of Privacy Act.
The Virtual Clinic uses encryption technology to the same level of protection as that provided by your bank. Only those in your circle of care will see your personal health information. This is made up of doctors and other care providers, departments, or facilities in Northern Health who are directly involved in your care.
Wait times depend on the volume of calls. Typical wait times are 30 minutes or less.
Yes, the reason the team are asking about substance use is to help connect you to a service that can help meet your needs and/or goals. The Virtual Clinic can help connect you to Opioid Agonist Therapy services or safer pharmaceutical alternatives to street drugs.
How virtual visits differ
Virtual visits allow you to talk to a health care provider from the comfort of your own home over video or a phone call. You can still bring someone with you to your appointment, and you always have the option of meeting with your family doctor or nurse practitioner in person.
We’re working on options for three-way calling so a family member from a different location can join the appointment.
Your virtual visit may be by phone or video call. It’s your choice.
- If you have video capability, you and your health care provider can see, hear, and talk to each other. If not, the visit will be done by phone.
- If you have video capability, your health provider may share information with you by sharing their screen.
- Try to find a private and quiet space for your visit, though we recognize this isn’t always possible.
Your virtual visit will be very similar to a face-to-face visit. It may take some time to get used to virtual care, as this model of care is new to Northern Health and patients.
Yes - just like a regular appointment with your health care provider, a family member or friend is welcome to join you.
- It’s OK for you to ask someone to leave the room during the visit (i.e., if someone else is in the room with you).
- It’s OK for your health care provider to ask someone to leave the room (i.e., if someone else is in the room with you, or if someone’s in the room with your health care provider).
- If someone’s in the room with your health care provider, it’s OK for you to ask your health care provider to ask that person to leave.
Absolutely! This is your choice. You can schedule a face-to-face appointment with your health care provider at any time. You can also call the Virtual Clinic after hours, but continue to see your regular health care provider when they are available.
The Northern Health Virtual Clinic health care providers aren’t available for in-person appointments, but we can help connect you with your own health care provider.
If you need in-person care and you call the Virtual Clinic, you'll be referred to your family doctor if the visit can wait, or an urgent and primary care centre or emergency department.
Virtual visit details
In your virtual visit, you’ll talk to a family doctor or nurse practitioner about your concerns. The clinic also provides support for mental health and substance use.
Yes. We want to share information from your visit as quickly as possible with your family doctor or nurse practitioner to support the delivery of safe and comprehensive care between you and members of your health care team. However, it is your choice whether the information from your visit is shared with your family doctor or nurse practitioner.
The Virtual Clinic staff will ask you some general questions about substance use, and then connect you to the substance use clinic coordinator who will work with you to book an appointment with a family doctor or nurse practitioner.
After your virtual visit
After your visit, you may be required to book a follow-up appointment, or you will receive a referral for a test or an x-ray.
The Virtual Clinic staff will organize any tests you need and results will be sent to your family doctor or nurse practitioner. If you don’t have a family doctor or nurse practitioner, or you would not like to share this information, you may follow-up with the Virtual Clinic to receive your results.
If the doctor or nurse practitioner at the Virtual Clinic recommends you see your own family doctor or nurse practitioner, or you’re connected with a health care team, you’re encouraged to reach out to them for an appointment. If you don’t have a family doctor or nurse practitioner, or you need to connect with other supports, the Virtual Clinic team will follow-up with you.
The Virtual Clinic will work to connect you with a family doctor or nurse practitioner in your community if you don’t have one. You can also search for a family doctor or nurse practitioner on Pathways Medical Care Directory.