Quality Programs | Northern Health

Quality Programs

Developing Quality in our Programs

What is Program Development? 

High-quality services comprise one of Northern Health's four strategic directions. It aims to ensure quality in all aspects of our organization.

Northern Health will ensure quality in all aspects of the organization. We will:

  • Establish a culture of continuous quality improvement and patient safety;
  • Establish the organizational structures and processes required for effective decision making;
  • Foster a learning environment and engage in research, in partnership with academic organizations;
  • Strengthen our capacity to manage the change needed to improve quality; and
  • Identify and manage risks to the organization and strengthen our preparedness for emergencies.

In 2010-2011, five program areas combined efforts to support Northern Health's focus on quality. The program development team is developing regional programs for increased communication, understanding, and quality of services in each of their areas.

Critical Care Program

The Critical Care Program has 3 Program Goals and 1 Sustainability Goal.

Emergency Departments (Trauma Accreditation):

  • Preparation and application for Accreditation Canada Trauma Distinction Qmentum and site visits
  • Implement Accreditation Canada Trauma Distinction standards in preparation for site visits 

Emergency Departments (Sepsis):

  • Improve and maintain the use of the Sepsis Protocol in all Emergency Departments

Improve Care for Patients experiencing pain, agitation and delirium in UHNBC Intensive Care Unit (PAD):

  • Beginning with UHNBC, improve care for patients in Intensive Care Units with pain, agitation and delirium (PAD) through the development and implementation of leading practice protocols. 

Sustainability Goal: Transfer of Care Documentation

Leads

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Elder Program

The Elder Program is one of five region-wide clinical programs Northern Health has established to help us deliver our promise of high-quality services for the people we serve. The Elder Program offers a range of health care and support services for residents that are designed to complement and supplement the efforts of individuals to care for themselves with the assistance of family, friends and community.

The Elder Program is made up of a team of health care professionals from across the North, and is also supported by a multidisciplinary guidance council of experts with links to researchers. As well, patients are heard through focus groups or experiences such as patient journey mapping.

The efforts of the Elder Program are aimed at enhancing the quality of the services and include development of:

  • Integration strategies to strengthen at-home services to prevent admission to hospital or to allow for earlier discharge from hospital;
  • Expert respite for a client’s unpaid caregivers;
  • Assisted living services to clients who are still independent, but require a higher level of care;
  • Residential care services for clients who can no longer be supported in their homes; and
  • Advanced Care Planning.

The Elder Program’s goals for the coming year are:

  • To prevent falls by elderly people in hospitals; and
  •  To reduce the level of harm caused by falls by elderly people in hospitals by 10 per cent.

Leads

  • Executive LeadApril Price
  • Medical Lead: Dr. Dick Raymond
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Mental Health & Substance Use Program

The goal of the Mental Health & Substance Use Program for the coming year is:

  • To improve the follow-up rate for their clients, so that after they are discharged, they will connect to community services and primary care within 30 days.

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Perinatal Program

The Perinatal Program is one of five region-wide clinical programs Northern Health has established to help us deliver high-quality services for the people we serve. Our program includes childbearing women and their families from conception through pregnancy, delivery, post partum, newborn, and early parenting stages.

We will provide resources and information to you and your family at this very special time.

Prenatal and postpartum care is available in most communities across Northern Health, intrapartum services (birthing services) are provided in 11 centres. In Northern Health, we deliver an average of 3,500 babies each year.

The Perinatal Program Guidance Council provides advisement on the development and recommendations of standards, policies, plans, and quality improvement processes related to the Perinatal program area. The Perinatal Program aims to:

  • Provide safe perinatal care as close to home as possible;
  • Provide excellence in perinatal practice;
  • Focus on teamwork and collaboration as key components of our work; and
  • Provide women and family-centered care.

We proudly participate in the Managing Obstetrical Risk Efficiently program (MOREOB). Patient safety is our first and collective priority.

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Surgical program

The Surgical Services Program is one of five region-wide clinical programs Northern Health has established to help us deliver our promise of high-quality services for the people we serve. 

The Surgical Services Program is made up of a team of health care professionals from across the north and is also supported by a multidisciplinary guidance council of experts with links to researchers. The council also addresses issues associated with education, skill development and professional practice.

The Surgical Program's purpose statement is:

"High quality, patient centered surgical care within a sustainable health system for residents of northern British Columbia"

The  Surgical Program focus is on two areas of care: 

    •   Perioperative (before, during and after surgery); and

    •   Inpatient Surgical.

Current data indicates Northern Health has:

    •   Ten hospitals with operating room facilities delivering varying types of surgery

    •   Surgeries performed include general surgery, orthopedics, gynecology, plastic surgery, urological, ophthalmology and ears, nose and throat surgery

The Surgical Program’s goals are to develop strategies to enhance flow and timely access throughout every patient's surgical journey. Surgical Services is for patients, families and health care providers who want information on preparing for and recovering from surgery at a Northern Health facility. Read more about your cataract surgery and lens replacement.

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