COVID-19 information

Jump to: NH COVID-19 vaccine immunization clinics

What you need to know about COVID-19

Jump to: COVID-19 testing and self-isolation

Northern Health Virtual Primary and Community Care Clinic: 1-844-645-7811

To talk to a nurse, doctor, or nurse practitioner, call the Northern Health Virtual Primary and Community Care Clinic at 1-844-645-7811. All Northern BC residents can call this line for COVID-19 information, health advice, virtual or phone screenings and assessments, and primary and community care services.

Virtual Clinic hours:

  • 10 am to 10 pm daily (including weekends and statutory holidays)

Note: If you have any accessibility challenges, please inform the virtual clinic or call centre staff so appropriate supports and arrangements can be made.


Trusted info

Concerns regarding compliance with the Provincial Health Officer’s orders should be directed to:

BC Govt. (non-medical) COVID-19 Helpline: 1-888-COVID19 or 1-888-268-4319
Northern Health Public Health Protection central line: 250-565-7322


Child health

Environmental health

Rural and remote and First Nations communities

Senior's health


Latest news and information

Community updates

Donation information

We are so grateful for the many offers we’ve received from individuals and organizations who want to donate protective equipment, financial support, food, and time to our health care workers and hospitals during the COVID-19 pandemic. 

If you wish to donate any items, please see our Donate page for more information.

What is Northern Health doing?

  • The BCCDC and Ministry of Health are monitoring the outbreak of COVID-19, and working with provincial and federal partners of public health management, surveillance, diagnostic testing, and infection control measures with health authorities.
  • All NH sites are involved in the ongoing planning and preparation for COVID-19 response.
    • As there’s a need for our patients, staff, or visitors to change behaviours, or changes to how local health care is accessed, we are committed to keeping the community informed.
  • Northern Health has an emergency operation centre (EOC) in place to oversee the response to COVID-19. The EOC will ensure we are prepared for potential risks and issues, and that our contingency and business continuity plans are in place and ready to respond in community, acute and long term care settings. We are taking this very seriously.
  • In addition, Northern Health is taking proactive measures to maintain our stock of health care supplies and to prevent any supply disruptions. This includes filling normal inventories at sites based on historical requirements.
  • COVID-19 testing locations are operational in all communities across the Northern Health region. Please note that people are being asked NOT to go to testing locations without an appointment. Testing is available for all who need it but not everyone requires a test. 
  • This is an evolving situation here and in BC, and the country. We will be continuing to provide updates as we have them.
  • Due to COVID-19, a number of NH outpatient services (such as laboratory and diagnostic imaging) have changed their processes. We encourage patients who typically use these services to double check with the facility or department before visiting for unscheduled or drop-in services, as appointments made in advance may now be required. Find additional info on laboratory appointments.

For health professionals

First Nations partners

COVID-19 case and contact management by Northern Health’s Public Health (PH) team has changed as of April 15, 2022. COVID cases and contacts are no longer receiving calls from PH. This change has affected how the First Nations Case and Contact Management (CCM) Tool (FNT) is used in communities. Community RNs may continue to do CCM in their communities as per their leadership’s direction. There is no longer a requirement to submit any forms to NH PH. The FNT has been revised to indicate these changes. The tool as well as the COVID-19 case interview form will remain on this site for reference. If you have questions or would like additional information, please email and for support.


Community partners