Application Process
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Application Process

Any person, family member, hospital, family doctor, friend or neighbor, community group (such as seniors' centre), or government agency is welcome to make a referral to Home and Community Care on your behalf.

Home and Community Care will assess your situation, needs and eligibility for services. Information will be provided on any client rate contributions for services that may be applicable. The assessment can take place at home, or you can go to one of the Home Health / Community Services Offices. The goal is to help people with multiple needs live at home safely and to avoid unnecessary or premature admission to a hospital or care facility. A Home Health case manager will work closely with you, and family and friends to:

  • Determine eligibility for services 
  • Assess your needs
  • Determine what kind of services are needed
  • Determine whether there will be any costs involved for certain services, plan, coordinate, and monitor several care services

Individuals who are eligible for Home Health services may be seen within a day or two, or in several days, depending on the urgency of need. While every attempt is made to accommodate exceptional or urgent circumstances, Home Health services are not emergency services.

Some people with more complex healthcare needs may require extra, ongoing support to live at home independently, and that is why Home Health provides care coordination through Case Managers.

During the assessment process, it will be determined whether or not a Case Manager is needed to provide enhanced care coordination services.

If you do not require home and community care services, you may be directed to other community resources that can meet your needs.

To learn more about your care options and home health services, click HCC Services on your left.

For more information on Home Health Services, contact your local Home Health / Community Services office.