NH Connections - Registration and Ticketing

If your physician has referred you for medical services outside your home community, you may need to call to make your appointment.  In some cases, your physician’s Medical Office Assistant (MOA) may make the appointment for you. When your appointment is being made, make sure the MOA or booking clerk knows you want to take NH Connections, and that your appointment needs to be on a particular weekday. Once the appointment has been made make sure to record all information about where and when to go.

Only after you have arranged your medical appointment should you book your seat on NH Connections.

Call the reservation line at 1-888-647-4997 to book your seat. Please have all relevant information ready. Relevant information includes: your name, address, phone number, emergency contact number, Care Card number and information on the appointment you are attending (name of health care professional, date and time of the appointment, contact phone number). Northern Health Connections will protect your privacy in the handling of all personal information. (see Patient Privacy). If a companion is traveling with you, please book their seat at the same time.

Once you have reserved your seat you will be provided with information on where and when you will be picked up and the cost of your ticket.

Appointment Verification Forms

On the bus you will be asked to complete an Appointment Verification Form with most of the same basic information you provided when you spoke to the booking agent. You will need to take this form with you to your medical appointment. NH Connections is only for patients who need health care services outside of their home community. As a result Northern Health needs to confirm that patients attended their appointments and that people are using the service appropriately. If you need transportation for any other reason, commercial transportation services are available.

After attending your appointment, please have the form signed and stamped at the medical office by the doctor or the MOA (one copy of the signed form is retained at the medical office). When you board the bus for the return trip, provide the original, signed form to the driver, who will retain the original copy of the form. The driver collects copies from all patients on behalf of NH Connections. The third copy is for your records. Please note that these instructions can also be found on the back side of the form.

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